RV Solutions exists to help build connections between people and make the world more open and inclusive. In short—to build a world where anyone can belong anywhere. We are a community built on trust. A fundamental part of earning that trust means being clear about how we use your information and protect your human right to privacy.
1. PERSONAL INFORMATION WE COLLECT
1.1 Information needed to use the RV Solutions Platform.
We collect personal information about you when you use the RV Solutions Platform. Without it, we may not be able to provide you with all services requested. This information includes but is not limited to:
Contact Information, Account, Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
1.2 Information you choose to give us.
You can choose to provide us with additional personal information. This information may include:
Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.
Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Users, or share your experience with us. This may include health information if you choose to share it with us.
1.3 Personal Information We Collect from Third Parties.
We collect personal information from other sources, such as:
Third-Party Services. If you link, connect, or login to the RV Solutions Platform with a third party service (e.g. Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
2. HOW WE USE INFORMATION WE COLLECT
2.1 Provide, Improve, and Develop the RV Solutions Platform. We use personal information to:
Enable you to access the RV Solutions Platform and make and receive payments; enable you to communicate with other Users; perform analytics; debug and conduct research; provide customer service; and send you messages, updates, security alerts, and account notifications.
2.2 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use personal information to:
Send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,; personalize, measure, and improve our advertising; administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by RV Solutions or its third-party partners; analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you; and invite you to events and relevant opportunities.
2.3 Provide Payment services. Personal information is used to enable or authorize third parties to use Payment Services:
Detect and prevent money laundering, fraud, abuse, security incidents; conduct security investigations and risk assessments; comply with legal obligations (such as anti-money laundering regulations); enforce the Payment Terms and other payment policies; with your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences; provide and improve the Payment Services.
3. Sharing With Your Consent or at Your Direction.
Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your RV Solutions account or participating in promotional activities by RV Solutions partners or third parties.
Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to RV Solutions or otherwise promote our products and services.
3.1 Sharing Between Users.
To help facilitate bookings or other interactions between Users, we may need to share certain information such as:
When a booking request is made or dispute is submitted, certain information may be shared between Guest(s) and Partner(s), including profile, name, names of any additional Guests, cancellation history, review information, age of guest (unless prohibited by applicable law), dispute outcome (when applicable) and other information you choose to share and submit. When a booking is confirmed, additional information is shared to assist with coordinating the trip, like profile photo and phone number. When you as a Partner have a confirmed booking, certain information is shared with the Guest (and the additional Guests they invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Listing address.
When you as a Partner invite another Member to Partner with you, you authorize that person to access and update your information and Member Content, including but not limited to certain information like your full name, phone number, Accommodation address, calendar, Listing information, Listing photos, and email address.
When you as a Guest invite additional Guests to a booking, your full name, travel dates, Partner name, Listing details, the Accommodation address, and other related information will be shared with each additional Guest.
3.2 Information You Publish in Profiles, Listings, and other Public Information.
You can make certain information publicly visible to others, such as:
Your public profile page, which includes your profile photo, first name, description, and city; listing pages that include information such as the Accommodation or Experience’s approximate or precise location description, calendar availability, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share; reviews, ratings and other public feedback; content in a community or discussion forum, blog or social media post.
We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms and apps.
Information you share publicly on the RV Solutions Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.
4. Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against RV Solutions, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability (more information on RV Solutions’s Law Enforcement Guidelines here), (iv) to enforce and administer our agreements with Users, or (v) to protect the rights, property or personal safety of RV Solutions, its employees, its Users, or Users of the public. For example, if permitted due to the forgoing circumstances, Partner tax information may be shared with tax authorities or other governmental agencies.
Where appropriate, we may notify Users about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to RV Solutions, our Users, or expose RV Solutions to a claim of obstruction of justice.
For jurisdictions where RV Solutions facilitates the collection and remittance of Taxes where legally permissible according to applicable law, we may disclose Partners’ and Guests’ information about transactions, bookings, Accommodations and occupancy Taxes to the applicable tax authority, such as Partner and Guest names, Listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Partners from Guests, and contact information.
In jurisdictions where RV Solutions facilitates or requires a registration, notification, permit, or license application of a Partner with a local governmental authority through RV Solutions in accordance with local law, we may share information of participating Partners with the relevant authority, both during the application process and, periodically thereafter, such as the Partner’s full name and contact details, Accommodation address, tax identification number, Listing details, and number of nights booked.
5. Service Providers.
We share personal information with affiliated and unaffiliated service providers to help us run our business, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the RV Solutions Services through third-party platforms and software tools (e.g. through the integration with our APIs), (vi) provide customer service, advertising, or payments services, (vii) process, handle or assess insurance claims or similar claims, or (viii) facilitate non-profit and charitable activities consistent with RV Solution’s mission. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks.